Using the Klook App to book your UK activities | A review by Flashpacking Family
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What is Klook?
Klook is an activity booking platform that was founded in Hong Kong in 2014. It is huge in Asia for travel planning and activity bookings, sometimes with great discounts and they have recently launched Klook UK. The ‘activities’ they offer include (but aren’t limited to) tours, shows, city passes and transport tickets.
Why use Klook?
Klook offers a very easy booking system both on their website and their app and often you’ll find that the tickets for the attractions you want to book are discounted. As they have only recently launched in the UK, the number of activities they offer are limited, but they are adding more all the time. At the time of writing this, Klook UK offered 303 activities across the UK. You’ll find activities in:
If you’re travelling abroad, have a look at the activities in the other countries Klook operate in. I took a quick peek at Paris and they had Disneyland Paris tickets on sale at a discount. Even if there is no discount for the activity you want, having all your bookings and related tickets or vouchers in one place is so efficient. Klook also run offers such as their Klook February Half Term offer of spending £100 and getting £10 off with the Klook Promo Code : UKHALFTERM.
You can book your activities via the Klook website, but having the app on your phone is so handy. Most of the venues you book tickets for will accept the voucher on your mobile, so there’s no need to print them off which is better for the environment, but check with each attraction before your arrival just to be sure.
How to use the Klook Mobile App
We booked our two activities via the Klook app and it was all very straightforward. Here’s how we did it.
Searching for activities on the Klook App
- Things to Do
- Train Tickets & Passes
- WiFi & SIM Card
We chose ‘London’ then we chose Tours & Sightseeing. The first activity to pop up was a Harry Potter World studio tour. The boys haven’t quite got into the Harry Potter films yet so we decided to leave that for another time. Scrolling through, we found a Chelsea Football Club stadium tour. Bingo! Our boys are HUGE Chelsea fans and I knew they’d love this. See below for how it went!
We knew that this tour was only around 1 hour long, so we also chose to do a Tower of London tour to make the most of our day out in London. Our eldest son has been learning about British Kings and Queens at school so we knew this would be a great educational opportunity for him.
We tried to get Lion King tickets which are notoriously hard to get hold of at the last minute. Sadly there weren’t enough tickets available for us all to go which wasn’t surprising really. Trying to book a Saturday matinée less than 4 days in advance was a long shot, but there were tickets the following week.
Selecting activities on the Klook App
Once you have found the activities you’re looking for, you can select them, choose the number of tickets you want and add them to your cart. What we found really helpful is the feature that shows you other nearby attractions. Have a look at the image below where it says ‘More fun things to do nearby’ under the ‘Proceed to Checkout’ button.
London is a huge place and you may not have time to get from one side to the other if you only have one day. If this is the case, have a look at the attractions close to each other to make the most of your day.
Purchasing tickets on the Klook App
Once you’ve finished adding the tickets to your cart you have a final chance to edit your order before you confirm. You have a choice of paying by PayPal or credit card and you’ll get your order confirmation number once you’ve paid. Your voucher will be emailed to you and it will also be stored in the Klook App under your account and ‘Vouchers’. You’ll earn credits for each booking and you can also earn rewards by referring friends which you can put towards more activities.
A Klook Review: Our personal experience of using the Klook App
I’m going to start by saying that I’m generally a bit of a technophobe. I write notes in a notebook and have a paper diary. I’m old school so I was a bit apprehensive when I learned that I needed to book our activities via an app. My fears were unfounded though and I can see that Klook will be my go-to app for booking future activities.
I found the whole searching and booking experience very straightforward which was great, but what I really loved was that I had the electronic tickets in one place. While I usually love writing things down and having physical copies of tickets, they can be a bit cumbersome, especially when I have 101 other things to pack into a bag for a day out in London with kids.
The Tower of London
We chose the Tower of London tour because we have two boys who are just starting to learn about British history at school. The ticket prices were £24.70 for adults and £11.70 for children. On this occasion, there was no saving on the Tower of London tickets using the Klook App, but prices vary all the time and as mentioned above, they do run offers from time to time.
Picking up our Tower of London tickets
Our day started at 9 am at The Tower of London. We chose to do this tour first because it is one of the most visited attractions in London and can get very busy. We were advised to go to the Group Tickets kiosk as they deal with Klook vouchers. I showed the voucher on my Klook App and the lady issued my tickets. There was no queue and the whole process took under 1 minute. We proceeded to the main entrance where there was also no queue and after a quick bag check, we were inside the Tower of London.
The Tower of London Tour
We bought a guidebook for the kids which was jam-packed with fun Tower of London facts and certainly added to the kids’ experience. After studying the map, we headed straight for the Crown Jewels because we had heard that it can get very busy. Note that there is no photography allowed in the Tower of London Crown Jewels vault.
After the jewels, we headed for the White Tower where the armoury is housed as well as a fun, interactive display for kids (and big kids)! We then did a guided tour with a Yeoman Warder. The Tower of London Yeoman tours depart from the main entrance every 30 minutes and they last about 1 hour. This is included in the price of your ticket and there’s no need to book this in advance. See here for more information on the Yeoman Warder tours.
We had a quick stop in the Bloody Tower and then we had to head off for our next adventure but not before getting a few quick photos of the iconic Tower Bridge which is right next door to the Tower of London. Visiting the Tower of London is such a great family activity and we can’t recommend it enough. It was so fun and educational for the kids and we really enjoyed our experience. We spent 2 1/2 hours at the Tower of London but could easily have spent much longer there.
Chelsea Stadium and Museum tour
Next up was our Chelsea Stadium and Museum tour. Obviously this is quite a niche activity, but with 3 out of 4 members of our family being Chelsea fans, it was an obvious choice! The ticket prices on Klook were £24 for adults and £15 for kids. On the Chelsea FC site, the cost was £30 for adults and £22 per child which would have been £104.
Picking up our Chelsea Stadium Tour tickets
We arrived at the stadium 30 minutes before the tour started to pick up our tickets. There was a bit of a queue but again, there was no problem showing our voucher on the Klook app. They run the tours every 30 minutes and they last one hour. The Stadium book 50% of the places in advance and leave 50% free for people to turn up on the day. If you miss one tour, go and visit the museum for 30 minutes and come back to take the next one.
You get a Chelsea lanyard (medal) with the Chelsea logo on it but just make sure to keep your tickets handy for the start of the tour. We thought the lanyards would be enough but had to fish around in our bags to find the tickets that we had put away for safe keeping.
The Chelsea FC Stadium Tour
The tour takes you around the Chelsea football stadium, visiting the home and away changing rooms, the Press Room, the Players’ tunnel and dugouts and the upper levels of the stadium for a bird’s eye view. In the home changing room you get to sit where your favourite Chelsea player changes (where their Chelsea football kit is hanging up) and you can take part in a mock press interview in the press room. The kids took full advantage of the working microphones.
After the tour you can then visit the Chelsea FC Megastore and the Museum. We spent around 2 hours here in total and it was 2 hours that the boys will remember forever. As the 4th member of our family who is not a massive football fan, I actually had a really fun time too.
Would we use Klook again?
This is a definite yes from us. The app is so easy and convenient and we can only see it getting better as they add more activities.